If it is not right.

You have fourteen days from the day a piece reaches you to tell us you want to return or exchange it. Once you have told us, you have a further fourteen days to get it back to us.

Unworn, unwashed, unaltered, free of scent and marks, and with any tags still attached. Trying a piece on is entirely fine — that is what the window is for. Wearing it out for an evening is not.

We may reduce a refund to reflect handling beyond what is needed to check fit and condition.

The most common return is a size. Message us and we will swap it for another size or colour where stock allows. On a limited run, stock is genuinely limited — if the size you want has gone, we will say so rather than leave you waiting on one that is not coming.

Refunds go back the way you paid: to the Mobile Money number, the card, or in cash if that is how it was settled. We process them within five working days of the piece arriving back with us and passing a condition check.

The original delivery charge is refunded too where the whole order is returned.

If a piece is faulty, damaged in transit, or is not what you ordered, we cover the return entirely and you are never out of pocket.

If you have simply changed your mind, the return postage is yours to cover. Inside Accra you are welcome to hand it back to us directly instead.

A seam that fails, a print that lifts, or a fault in the cloth is our problem regardless of the fourteen-day window, and we will replace or refund it. Ordinary wear, fading from repeated washing, or damage from an iron taken directly to the print is not a fault.

Message the channel you have been speaking to us on, or email hello@dbeegh.com with your name and phone number and what is wrong. There is no form to fill in and no ticket number to quote.

None of the above takes away any right you have under the consumer law of Ghana. Where our policy and the law differ, the law wins.