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Answers

Before you ask.

If something here is still unclear, say so — a question that needed asking is a page that needed writing.

Reserving

What does reserving actually do?

It holds your shade and size on our list, puts you in the queue for Drop 01, and issues your dBEE ID. It is not an order and not a payment — nothing is charged and you are not committed to anything. When the drop is ready we reach out on the channel you gave us.

Does reserving guarantee I get one?

It puts you in line, in the order reservations came in. Drop 01 is a limited run, so a reservation is a strong claim rather than a cast-iron guarantee — if we cannot fulfil yours we will tell you directly rather than let you find out from silence.

Can I change my colour or size later?

Yes. In your account, under Holds, change the colour, the size or how many, or remove it. Reserve as many as you like: the same colour and size again simply adds up.

Can I cancel?

At any time, for any reason, without telling us why. Remove the hold in your account under Holds, or message us and we will do it.

Paying

When do I pay?

Before the drop, nothing is charged — a reservation is free and commits you to nothing. Once Drop 01 opens you place an order and we tell you exactly where to send the money, or you pay cash when you collect. Either way a person confirms it by hand, and your piece is held until they do.

How can I pay?

Mobile Money — MTN MoMo, Telecel Cash or AT Money — or cash when you collect at the shop. No cards: there is no payment processor behind this site, so there is nowhere for a card number to go and we never ask for one.

Will you ever ask for my PIN or card number in a message?

Never. We do not ask for a MoMo PIN, a card number, a CVV or bank details — not on this site, not over WhatsApp, not on a call. Anyone doing so while claiming to be dBEE is not us. Report it to info@dbeegh.com.

The garment

What is the Falcon made of?

100% cotton at 280 GSM — a heavyweight jersey that holds its shape rather than clinging after a wash. The cut is relaxed with a drop shoulder, and it is made in Ghana.

How does it fit? Should I size up?

It is cut oversized, so your usual size gives the relaxed fit it is designed for. Size up only if you want it noticeably looser. Chest and length measurements for every size are shown when you pick a size.

How should I wash it?

Cold wash inside out, wash with like colours, and hang to dry. Do not iron directly over the print. Heavyweight cotton at 280 GSM will soften with wear rather than thin out.

Delivery

Where do you deliver?

Anywhere in Ghana. Checkout offers three things and prices them before you pay: collect at the shop in Accra for free, Accra delivery, or courier to the rest of the country. You will never find a delivery charge added to a total you did not see.

Do you ship internationally?

Not yet — Drop 01 is Ghana only, collection in Accra or courier anywhere in the country. If you are abroad and want a piece, message us on WhatsApp or email info@dbeegh.com and we will work something out one to one rather than pretend there is a service.

How long does delivery take?

Once Drop 01 has landed and payment is confirmed: usually one to three working days inside Accra, and three to seven elsewhere in Ghana. We give you a real date when we confirm, not an estimate you have to guess at.

Returns

Can I return it?

Yes — within fourteen days of receiving it, unworn and unwashed, with any tags still on. We will exchange it for another size or colour where stock allows, or refund it. See Returns for the detail.

What if it arrives faulty or is the wrong item?

Tell us within fourteen days and we cover it entirely — return postage included — and replace or refund it. A fault is our problem, not yours, and nothing about the fourteen-day window limits your rights under Ghanaian consumer law.

Your data

What do you know about me?

A reservation collects a name, a phone number, the channel to reach you on and the handle there, your city, and your shade and size. No address and no payment detail, because a reservation is not an order. Ordering adds a delivery address, and only when something is actually being delivered. Privacy has the full list.

Is there an account or a password?

Your phone number is your account — no email, no username. Reserving or ordering issues your dBEE ID, and your browser holds a key that keeps you signed in. Add a PIN in your account and you can sign back in with your number on any phone, or after clearing your browser.

Do you track me?

There are no third-party analytics, no advertising pixels and no tracking scripts on this site. Nothing you do here is sold or passed to anyone.

Still stuck? Talk to a person — or email info@dbeegh.com.